Hypercare when it matters most.
The 30 days after launch, when most systems are actually tested — uptime monitoring, patching, and tuning against real production load.
Stability is a delivered outcome, not a hope.
A launch that isn't watched for its first month is a launch that fails quietly, in the gap between "it shipped" and "someone noticed it broke." We stay on the system through that window: active monitoring on uptime and performance, a patching schedule against disclosed vulnerabilities, and database and query tuning against the load real users actually put on it, not the load a test script simulated. The SLA is written down before launch, so response times and coverage are a commitment, not a goodwill gesture.
The engagement
Monitor
Uptime, error rate, and performance instrumented from day one of hypercare, so a regression is caught by an alert, not a support ticket.
Patch
Security and dependency patching run against a fixed SLA window, tracked against public disclosures, not an ad hoc backlog.
Tune
Database and query performance tuned against real production load once traffic is live, closing the gaps a staging environment never surfaces.